Shipping & Delivery
1. General Conditions
1.1 Prices and Taxes
All prices listed on our product pages include the statutory VAT and all other applicable price components.
1.2 Delivery Area
We currently deliver only to addresses in Switzerland and the Principality of Liechtenstein.
1.3 Shipping Costs and Methods
| Shipping Method | Estimated Delivery Time | Shipping costs | Shipping costs for orders over CHF 150 | Shipping costs for orders over CHF 250 |
|---|---|---|---|---|
| Express Delivery | Until 11:59 am on the next working day | CHF 19.90 | CHF 14.90 | CHF 0 |
| Priority | Normally by the end of the next working day | CHF 9.90 | CHF 4.90 | CHF 0 |
All shipping costs include VAT.
1.3.1 Important notice
- Orders are usually processed and delivered within 24 hours.
- Packages are delivered Tuesday to Saturday via DHL or Swiss Post. No deliveries on Mondays, as our fresh products require continuous refrigeration during transport.
- Fresh salmon / sashimi orders are delivered Wednesday to Saturday only.
- The order deadline for next-day delivery is 12:00 (noon), excluding Saturdays, Sundays and public holidays.
1.4 Special Shipping Packaging for Fresh Products
We use special packaging designed for temperature-sensitive products to ensure that your order arrives perfectly chilled and in optimal condition.
Standard packaging includes:
- Insulated shipping box and ice packs made from recycled paper and water, frozen to -18°C.
- Ice packs are recyclable with paper waste after use.
Optional sustainable packaging at additional charge includes:
- Cardboard boxes made entirely from recyclable materials, suitable for standard cardboard recycling.
- Insulation mats made from 100% biodegradable hemp fibers, which can be composted or reused.
- Ice packs made from recycled paper and water, frozen to -18°C and fully recyclable with paper waste.
1.5 Local Pickup
You may also pick up your order free of charge at our farms in Lostallo or Erstfeld.
2. Gourmet Club (Genuss Club) Members
2.1 Exclusive Delivery Service
Gourmet Club members receive their orders always via Express Delivery to ensure maximum freshness and fastest delivery.
2.2 Reduced Shipping Costs
| Membership type | Shipping Cost per Order |
|---|---|
| Monthly | Reduced delivery cost by 50% |
| Yearly | Reduced delivery cost by 50% |
For all Gourmet Club orders over CHF 250.00, shipping is free via Express Delivery.
2.3 Prioritized Processing
Gourmet Club orders are processed with priority, ensuring faster handling and dispatch compared to standard orders.
However, we follow our shipping methods and constraints as indicated in 1.3 and 1.3.1.
